Date: July 29, 2021

Genpact Off Campus Drive 2021 | Freshers | Management Trainee – BCP (Onsite) | BE/ B.Tech/ B.Sc – Computers/ IT; BCA | Noida

Company: Genpact
Genpact Off Campus Drive 2021: Genpact Limited (NYSE: G) is a global leader in transforming and running business processes and operations, including those that are complex and industry-specific. Our mission is to help clients become more competitive by making their enterprises more intelligent through becoming more adaptive, innovative, globally effective and connected to their own clients.
Genpact Off Campus Drive 2021
Genpact stands for Generating Impact – visible in tighter cost management as well as better management of risk, regulations and growth for hundreds of long-term clients including more than 100 of the Fortune Global 500.

Company Website: www.genpact.com

Positions: Management Trainee – BCP (Onsite)

Experience: Freshers

Job Location: Noida

Salary: Best In Industry

Qualification for Genpact Recruitment 2021:

BE/ B.Tech – CSE/ IT; B.Sc/ BCA

Job Responsibilities:

  • Extract the BCM calendar from BCP tools
  • As per test schedule send a communication to the dependencies 2 days prior to test
  • Follow up with BCM SPOC on booking of BCM mapped rooms and IT eSRs
  • Audit the BCM systems in case of shared / training room systems and get the issues resolved
  • Deploy the BCM systems in case of dedicated BCM systems
  • Coordinate with Telecom & DCS for data port activation on BCM VLANs
  • Check the BCM applications prior the test
  • Coordinate with Voice Team for call routing
  • Roll back the BCM IT setup after the test is over
  • Send out a communication once the test is over
  • Audit the ports before assigning for any BCM Account
  • Send out a communication once the test is over
  • Maintain the dedicated BCM Assets in dedicated BCM IT stores
  • Capture the complete inventory details of assets in BCM IT Stores
  • Validate the accounts and schedule them for monthly/Quarterly compliance activity
  • Deploy the system on network and do update the AV and Patches
  • Prepare weekly dashboard for Weekly Ops Call
  • Keep a track of test observations till closure
  • Assist in all BCM Ports migrations as per floor/buildings surrender
  • Assist Business IT/ Transition IT in updating the IT Section of BCM Plan on Archer
  • Guiding the new ETO/BCM Spocs on raising of BCM eSRs
  • Review & update the BCM plan
  • Review & update of IT section under BCM plan
  • In scenario of BCP Invocation, support to be extended in line with  BCP guidelines and policies.
  • Own and manage service delivery at specific site.
  • Monitor Queues in ticketing tool for timely addressal of open incidents and service requests.
  • Work assignment to engineers based on criticality/escalations/requirements and skills.
  • Handling technical escalations raised by L2 engineers.
  • Attend to walking-in users and guide them accordingly.
  • Attend Reviews and join calls for any site level issues or P1/P2/P3 tickets.
  • Coordination with internal IT teams for end user issue closure.
  • Facilitates Audits.
  • Shift Rosters, Handovers, Shift adherence and leave management.
  • Negative VOC tracking and closure to enhance customer experience.
  • SLA Monitoring.
  • Technical and Process Trainings to L2 engineers/New Hires.
  • High Ageing Tickets and work orders report outs…
  • Vendor coordination.
  • Project execution and monitoring.
  • Conduct customer reviews for site level performance.

Job Requirements:-

  • Graduate in any stream
  • Familiar with ITIL and ITSM processes.
  • Strong knowledge and hands-on experience in BCP/BCM
  • Ability to multi-task, manage time and follow through with assignments
  • Should be adherent to process defined workflows
  • Good experience in knowledge management

Skills:-

  • Good communication skills
  • Should have understanding of below Technical Skills:
    • Basic Networking
    • Win NT/2000
    • MS Office 2007, 2010
    • IE6 & IE8
    • OS – WinXP, Win7, Win 10
    • Outlook 2007, 2010, 2016
    • PC/Laptop/Handheld/Printers

How to Apply for GENPACT Recruitment 2021?

Desirous candidates may apply through online mode ASAP.

Apply Link: Job Expired



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