CGI Off Campus Drive 2020 | Freshers | Associate Systems Engineer | 2019 Batch | BE/ B.Tech – Computers/ Electrical/ Electronics/ Instrumentation Engineering | Chennai
Company: CGI Information Systems Pvt Ltd
Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services.
With 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results. In India, our centers have 9,500 professionals and span eight offices in four cities, including Mumbai, Bangalore, Chennai and Hyderabad.
Company Website: www.cgi.com/en/india
Positions: Associate Systems Engineer – Service Desk
Job Location: Chennai
Salary: INR 3.25 LPA
Eligibility Criteria: Bachelor of Engineering/ Technology
The Level 1 Service Desk technician provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
- Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards
Application Link: Click Here