Date: May 15, 2020

CGI Off Campus Drive 2020 | Freshers | Associate Systems Engineer | 2019 Batch | BE/ B.Tech – Computers/ Electrical/ Electronics/ Instrumentation Engineering | Chennai

Company: CGI Information Systems Pvt Ltd
Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services.

With 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results. In India, our centers have 9,500 professionals and span eight offices in four cities, including Mumbai, Bangalore, Chennai and Hyderabad.

Company Website: www.cgi.com/en/india

Positions: Associate Systems Engineer – Service Desk

Experience: Freshers

Job Location: Chennai

Salary: INR 3.25 LPA

Eligibility Criteria: Bachelor of Engineering/ Technology

Job Description:

The Level 1 Service Desk technician provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.

Responsibilities:

  • Respond to requests for technical assistance by following prescribed procedures.
  • Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
  • Log all contacts and document all the activities and results accurately and completely within the incident management tool.
  • Assign unresolved tickets to the appropriate support team.
  • Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
  • Identify and escalate tickets requiring urgent attention and action.
  • Stay current with system information, changes and updates.
  • Adhere to work schedules, attendance and leave policies.
  • Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards

Application Link: Click Here


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